Login instructions
Log in with Xamk user credentials
Log in with Microsoft user credentials and your chosen method of Multi Factor Authentication (MFA). Please read the instructions on how to log in. If you encounter any problems, please leave a service request on the Xinfo Customer service.
Log in with Haka user credentials
Log in with Haka Identity Federation organization user credentials. Choose your organization from Haka menu and follow the login instructions.
IF THE LOGIN FAILS
Haka users
If you are unable to log in, or if you have forgotten your password or username, please follow the instructions provided by your home organization and, if necessary, contact its IT support. Authentication for Haka login is carried out by the user’s home organization.
Xamk users
In case of login issues, please ensure that your username and password are up to date and that the multi-factor authentication method you have selected is available to you. You can review and, if necessary, update this information in Xamk’s Identity Service: https://id.xamk.fi. Please note that you will need online banking credentials to log in to the Identity Service.
If you are still unable to log in after updating your password or multi-factor authentication (MFA) method, please submit an IT support service request via the Xinfo Customer Service portal.
Please note that you must have cookies enabled in your browser to use the Xamk Learn environment.
Xamk users Multi-factor authentication (MFA)
Login takes place in two steps:
- long form username (students: tunnus@edu.xamk.fi and staff: tunnus@xamk.fi) and password
- separate confirmation
Confirmation can be:
- authentication requested by a mobile application (e.g. Microsoft Authenticator)
- 4–8 digit code received as a text message
- phone call
Note! A smartphone is not required. You can also use a text message or a phone call.
If you are unable to use your previously selected verification method, you can set a new method in the Xamk identification service: https://id.xamk.fi.
Read more detailed MFA instructions.
Sign in using a private browser window
If the device used for logging in has other Microsoft accounts enabled (e.g. a consumer Microsoft Live.com account or a Microsoft account from another organization), this may cause issues when logging in with your Xamk account if the credentials have been saved on the computer and are automatically filled in during the login process.
To resolve this issue, you can sign in to Xamk services in a private browser window (InPrivate / Incognito), where previously saved sign-in information is not used by default.
Instructions how to sign in private browser window to Xamk Learn
If you still cannot log in, please submit an IT support service request on the Xinfo customer service website.
Need help?
Xinfo is the Xamk helpdesk service, and it's available at https://xinfo.xamk.fi. Our service hours are between 9-15 on weekdays.